Work Entry Conflict Resolution
Detect and resolve conflicts in work entries
The system automatically detects conflicts when total hours exceed 24h/day, time off outside work schedule, or missing work entry type. The module provides tools to view, analyze and resolve these conflicts before payroll.
Conflict detection
The system automatically detects conflicts in the following situations:
Key points
• Total hours > 24h/day: An employee has total duration exceeding 24 hours in one day
• Time off outside schedule: Time off on days without work schedule (with non-flexible schedule)
• Missing work entry type: Work entry without type
• Time overlap: Multiple work entries for same employee in same time period
View conflicting work entries
Steps
1. Go to Payroll → Work Entries
2. Filter by State = In Conflict
3. View list of conflicting work entries
4. Open each entry to view error details
Distinguish conflict types
Conflict types
| Type | Signs | Cause |
|---|---|---|
| Conflict due to unapproved time off | Warning "Time off needs approval", Leave field has value | Employee created time off request after Work Entry was created |
| Conflict due to duplication | Warning "Conflicts with at least one other work entry", Leave field empty | Two Work Entries of same type for same employee in same time |
| Conflict exceeding 24h | Total duration > 24h | Manual entry error or data from multiple sources overlapping |
Resolve conflict - Method 1: Edit work entry
Steps
1. Open conflicting work entry
2. Edit duration or date to remove conflict
3. Save
4. System automatically rechecks and updates status
Resolve conflict - Method 2: Delete redundant entry
Steps
1. Identify which work entry is duplicate or unnecessary
2. Delete unnecessary work entry
3. System automatically updates status of remaining entries
Resolve conflict - Method 3: Split work entry
If work entry is too long and overlaps multiple days, use Split function to divide into smaller entries.
Steps
1. Open work entry to split
2. Click Action → Split
3. Enter hours to split
4. System creates new work entry with entered hours
5. Original entry reduces hours accordingly
6. Adjust dates as appropriate
Validate work entries after resolving conflicts
After resolving conflicts, need to validate work entries to change to Validated state.
Steps
1. Select edited work entries
2. Click Action → Validate
3. System changes status to Validated if no errors remain
Handle time off conflicts (Enterprise)
Enterprise version allows approving/refusing time off directly from Work Entry form.
Key points
• Open Work Entry with time off conflict
• Check time off information in Leave field
• Click Approve Time Off to approve or Refuse Time Off to refuse
• System automatically resolves conflict
Batch conflict resolution process
For Payroll Manager before running payroll:
Steps
1. Filter conflicting Work Entries: Payroll → Work Entries → Filter: State = In Conflict → Group by: Employee
2. Handle each employee: Open each conflicting Work Entry, check conflict type, handle according to guide
3. Batch validate: After resolving conflicts, select all edited Work Entries, click Validate
Priority order for handling
Key points
• Priority 1: Handle conflicts with missing work entry type (easiest)
• Priority 2: Handle conflicts due to unapproved time off (has Approve/Refuse buttons)
• Priority 3: Handle conflicts exceeding 24h (needs careful analysis)
• Priority 4: Handle time off outside schedule conflicts (needs manager confirmation)
Conflict handling tips
Key points
• Check origin: Identify which work entry was created from where (schedule, attendance, manual)
• Add notes: Add notes to work entry to explain special cases
• Check before payroll: Always check work entries before creating payslips
• Regular reports: Create weekly reports on conflict numbers to detect system issues
• Train users: Guide employees on how to avoid creating conflicts when entering data manually
Prevent conflicts
Key points
• Use automatic data sources: Prioritize work schedule, attendance, or planning over manual entry
• Configure correct work schedule: Ensure work schedule accurately reflects employee working hours
• Approve time off timely: Approve time off before work entries are created
• Regular checks: Check conflicts weekly instead of waiting until end of month
• Limit manual entry rights: Only allow HR Officer to enter work entries manually