AI Knowledge: Smart Article Generation & Knowledge Search
Generate Knowledge content with AI and connect your internal knowledge base to AI Agent for accurate answers from enterprise documentation.
Overview
AI Knowledge module integrates AI-powered content creation into Odoo Knowledge application. You can quickly generate articles with AI and use Knowledge as a data source for AI Agent to answer questions based on internal documentation. To prepare agents and data sources correctly, also see AI Agents and knowledge sources.
Key Features
Key points
• Generate Knowledge articles with AI: Use AI assistant to draft content quickly with detailed descriptions
• Use Knowledge as AI Agent data source: Add articles to AI Agent for AI to search and answer from content
• Automatic hierarchical processing: When adding parent articles, all child articles are included automatically
• Quick keyboard shortcut: Press G key in editor to activate AI article generation
• Smart access control: AI only uses articles you have access to
How to use: Generate articles with AI
Key points
• Step 1: Go to Knowledge → Articles, create new or open existing article
• Step 2: Click "Generate an Article with AI" button or press G key
• Step 3: Enter detailed description of the content you want to create
• Step 4: AI generates content and automatically inserts it into article, you can edit and save
How to use: Add Knowledge to AI Agent
Key points
• Step 1: Go to AI → Agents, select agent to configure
• Step 2: In Sources section, click "Add from Knowledge"
• Step 3: Select one or multiple articles from list (only shows articles you have access to)
• Step 4: Confirm, article and all child articles will be added to data source
Enterprise Value
Key points
• Deliver consistent answers from approved enterprise knowledge sources
• Reduce dependence on individual staff memory
• Update documentation in one place for AI to reuse across the system
• Accelerate creation of guides and reference documentation
• Quickly search information from large knowledge base
Effective Usage Tips
Key points
• Provide detailed descriptions when creating articles: "Write invoice creation guide for beginners, including step-by-step instructions"
• Review and edit AI-generated content to ensure accuracy
• Organize articles hierarchically: parent articles for main topics, child articles for details
• Keep Knowledge content regularly updated for accurate AI responses
• Use Knowledge for user guides, company processes, reference docs, and FAQs
• Combine multiple Knowledge articles into one AI Agent to expand search scope
Best Practices
Key points
• Keep documents concise and clearly structured with appropriate headings
• Update outdated content to prevent incorrect AI responses
• Review access permissions before adding articles to AI sources
• Use clear titles to help AI understand context better
• Add specific examples to articles for better comprehension
Important Terminology
Key points
• Knowledge Article: Document in Knowledge application
• AI Agent: AI assistant that can search and use data sources
• Source Article: Knowledge article added to AI Agent
• RAG (Retrieval-Augmented Generation): AI technique to search and use documents for answers
• Descendants: All articles under parent article in hierarchical structure
Use Cases
Key points
• Quickly create user guides for new modules for employees
• Build FAQ knowledge base for AI Agent to answer customer questions
• Create internal process documentation for AI to search when needed
• Draft technical documentation for later editing
• Organize enterprise knowledge to support new employees with AI
Keyboard Shortcuts
Key points
• G: Activate AI article generation in Knowledge editor