Google Reserve for Appointment

Key points

• • Display services on Google Search and Google Maps with direct booking button.

• • Allow customers to book appointments directly from Google search results.

• • Automatically sync availability with Google daily.

• • Receive bookings automatically from Google into Odoo.

• • Manage everything in one unified system.

Key points

• • Wide reach: Customers find you on Google when searching "spa near me" or "book a haircut".

• • Convenience: Book directly on Google Search/Maps without visiting website.

• • Automation: Daily availability sync, no manual updates needed.

• • Integration: Bookings automatically into Odoo, centralized management.

• • Professional: Use trusted Google Reserve platform.

Key points

• • Odoo 19 Enterprise Edition.

• • Appointment module installed and operational.

• • Odoo IAP credits for Google Reserve.

• • Stable internet connection.

Key points

• • Google Business Profile: Business verified on Google, visible on Google Maps, complete and accurate information.

• • Google Reserve with Booking: Registered, approved by Google, active account.

• • Business information: Complete address (street, city, postal code, country), phone number, website, business category.

Steps

• 1. Verify Google Business Profile.

• 2. Register for Google Reserve and wait for approval.

• 3. Prepare complete business information.

• 4. Purchase Odoo IAP credits.

• 5. Check appointment types meet requirements.

Supported and unsupported configurations

Steps

• 1. Go to Appointments → Configuration → Google Reserve Merchants and click Create.

• 2. Fill in Merchant Name (business name), Business Category.

• 3. Enter Phone (international format: +84...) and Website URL.

• 4. Select Address (complete address) from Contacts - must include street, city, postal code, country.

• 5. If address information is missing: Go to Contacts → find company address → Edit → fill completely → Save → return to Merchant and reselect.

• 6. Click Save to save the Merchant.

Steps

• 1. Go to Appointments → Configuration → Appointment Types and select eligible appointment type.

• 2. Check: Category must be Recurring or Anytime, Assignment must be Automatically, at least 30 days availability.

• 3. Find Google Reserve section and select the Google Reserve Merchant you created.

• 4. Click Enable Google Booking to activate.

• 5. System automatically: registers with Google Reserve IAP, creates access token, marks pending sync.

• 6. First sync runs the following day via daily cron job.

Key points

• • Go to Settings → Technical → Scheduled Actions.

• • Find "Google Reserve Upload Feed" and click Run Manually when urgent sync needed.

• • Ensure at least 30 days availability - Google requires minimum 30 days.

• • Set max_schedule_days ≥ 30 in appointment type configuration.

Steps

• 1. Customer searches on Google Search ("spa near me", "book massage"), Google Maps (find business), or Google Assistant ("book a haircut").

• 2. Sees business information with "Book" or "Reserve" button, reviews and images.

• 3. Selects service from available list, views duration and price (if any), reads service description.

• 4. Selects date and time from calendar showing availability, views staff information (if any).

• 5. Fills information: Name (First name, Last name), Email, Phone number, Number of people (if table booking).

• 6. Reviews information and clicks Confirm or Book - Google sends request to Odoo.

• 7. Receives confirmation: Email from Google, notification on Google Calendar, SMS (if configured).

• 8. In Odoo: Appointment automatically created, assigned to staff/resource, status Booked.

Key points

• • View bookings: Go to Appointments → Appointments, bookings from Google have source "Google Reserve", customer information from Google, Google User ID.

• • Confirm attendance: Same as regular appointments - open appointment → click Attended or No Show → Save.

• • Cancel booking: Note canceling in Odoo does NOT automatically cancel on Google - need to notify customer, update status and cancellation reason.

Key points

• • Ensure 30 days: Google requires minimum 30 days, set max_schedule_days ≥ 30, check slots configured sufficiently.

• • Regular updates: Cron job runs daily, slot changes automatically mark pending sync, run manually when urgent.

Key points

• • Create separate Merchants: Each location = 1 Merchant with different address and phone number.

• • Link correctly: Appointment type → corresponding Merchant, staff/resources → correct location.

Key points

• • For staff (Users): spots_total = number of staff, spots_open = available staff, simple and easy to manage.

• • For resources (Resources): Supports party_size (number of people), more complex calculation, suitable for restaurants and events.

Key points

• • Optimize Google Business Profile: Update images regularly, collect positive reviews, respond to reviews quickly, post updates and promotions.

• • Track performance: Number of bookings from Google, conversion rate, peak hours, popular services.

Key points

• • Cancellation policy: Clear in description, minimum cancellation time, cancellation fee (if any).

• • Terms of use: Comply with Google Reserve, protect privacy, handle customer data properly.

Choosing booking method

Key points

• • Want to reach wide customer base via Google Search and Maps.

• • Local business with Google Business Profile.

• • Have budget for IAP credits.

• • Want to leverage Google Reserve platform.

Key points

• • Serving existing customers or have website traffic.

• • Need high customization for booking workflow.

• • Want to save operational costs.

• • Do not need or do not have Google Reserve yet.

Common issues