WhatsApp Account

• Manage multiple WhatsApp Business accounts

• Secure API credentials configuration

• Sync message templates from Meta

• Track usage and billing

• Monitor delivery rate and performance

• Webhook configuration and testing

• Automated health checks

• Multi-user access control

1. Navigate to Settings > Technical > WhatsApp Accounts

2. Click "Create" to create new account

3. Enter account name (internal reference)

4. Enter Phone Number ID from Meta Business Manager

5. Enter WhatsApp Business Account ID (WABA ID)

6. Enter Access Token (permanent token recommended)

7. Configure webhook URL and verify token

8. Test connection and save configuration

• Phone Number ID - WhatsApp phone number identifier

• WABA ID - WhatsApp Business Account identifier

• Access Token - API authentication token (encrypted in DB)

• API Version - WhatsApp API version in use

• Token expiry tracking

• Token rotation support

• Credential validation

• Secure storage with encryption

• Auto-sync approved templates

• Update template status (approved, rejected, pending)

• Sync template parameters and structure

• Multi-language template support

• Template category mapping

• Version control for template changes

• Scheduled sync for periodic updates

• Manual sync button for immediate updates

• Webhook URL - Endpoint for status updates

• Verify Token - Webhook authentication token

• Webhook events subscription (messages, status)

• Signature verification for security

• Retry policy for failed webhooks

• Webhook logs for debugging

• Test webhook functionality

• IP whitelist for webhook endpoint

• Messages sent by day/week/month

• Classification by template type (marketing, utility)

• Estimated cost by pricing tier

• Conversation-based pricing tracking

• Usage alerts at thresholds

• Cost breakdown by template

• Export usage reports

• Budget management and forecasting

• Delivery rate - Successful delivery percentage

• Read rate - Message read percentage

• Average delivery time

• Failed message rate

• Error distribution

• API response time tracking

• Rate limit monitoring

• Overall health score

• Periodic connection test

• API credential validation

• Webhook connectivity check

• Template sync status verification

• Rate limit status monitoring

• Phone number status check

• Alert on issue detection

• Auto-disable account on critical errors

• Create accounts per brand/department

• Access permissions by user groups

• Default account selection

• Account switching in workflows

• Load balancing between accounts

• Failover to backup account

• Consolidated reporting across accounts

• Centralized template library

• Encrypted storage for API credentials

• Access control list (ACL)

• Audit log for all changes

• Two-factor authentication support

• IP restriction for API calls

• Webhook signature verification

• Token expiry notifications

• Suspicious activity detection

• Default templates per module

• Auto-send rules configuration

• Fallback email settings

• Notification preferences

• Language detection settings

• Time zone configuration

• Opt-out management

• GDPR compliance settings

• Messages per second limit

• Daily message quota

• Tier-based rate limits

• Burst allowance configuration

• Queue management settings

• Priority message handling

• Throttling strategy

• Rate limit alerts

• Send test message function

• Template preview with sample data

• Webhook test tool

• API connection tester

• Log viewer with filtering

• Error code lookup

• Message trace functionality

• Debug mode for detailed logging

• Export account configuration

• Import configuration from backup

• Template backup and restore

• Credential rotation procedure

• Disaster recovery plan

• Configuration versioning

• Rollback capability

• Migration tools for account transfer

• Use permanent token instead of temporary

• Backup credentials in secure location

• Set up webhook from the start

• Monitor health score daily

• Sync templates periodically

• Review usage reports weekly

• Test account after each change

• Document account purpose and owner

• Set up alerts for critical metrics

• Keep API version updated

• Connection failed: Verify credentials and network

• Template sync failed: Check WABA permissions

• Webhook not receiving: Verify URL and firewall

• High failure rate: Review phone number quality

• Rate limit hit: Adjust sending speed

• Token expired: Rotate and update token

• Cost spike: Audit template usage

• Health check failing: Run diagnostic tool

• Separate accounts for production and testing

• Regular credential rotation

• Monitor and optimize delivery rate

• Keep templates organized and documented

• Set realistic rate limits

• Implement proper error handling

• Regular configuration backups

• Train team on account management

• Document escalation procedures

• Review security settings quarterly

• Phone Number ID - WhatsApp number identifier

• WABA - WhatsApp Business Account

• Access Token - API authentication token

• Webhook - Callback endpoint for status updates

• Template Sync - Synchronize templates from Meta

• Health Score - Account health assessment score

• Rate Limit - Messages per second limit

• Delivery Rate - Successful delivery percentage