POS Online Payment Self Order
Customers self-order and pay online. Reduce wait time, improve customer experience, and optimize service process with self-service system.
Overview
POS Online Payment Self Order module allows customers to self-order and pay online via smartphone without staff assistance. Customers scan QR code, view menu, select items, and pay online.
Orders automatically sent to kitchen or warehouse, reducing wait time and increasing service efficiency. Perfect for restaurants, cafes, food courts, and retail stores.
Key Features
Key points
• QR code menu - Customers scan QR code to access menu on phone
• Self ordering - Customers select products, customize, and send orders without staff
• Online payment - Accept cards, e-wallets, bank transfers
• Real-time sync - Orders automatically sent to POS and production department
• Table management - Assign orders by table, track status of each table
• Product customization - Customers can add/remove ingredients, add special notes
• Order tracking - Customers view order status in real-time
• Multi-language - Support menu in multiple languages for international customers
Target Users
Key points
• Restaurants - Customers self-order at tables, reduce wait staff
• Cafes - Customers order ahead, pick up when ready
• Food courts - Multiple stalls, customers self-order and pay
• Fast food stores - Quick ordering, reduce queues
• Hotels - Self-service room service
How to Use
Steps
1. Install POS Online Payment Self Order module in Odoo
2. Configure POS: Point of Sale → Configuration → Point of Sale
3. Enable "Self Order" and "Online Payment" options
4. Configure payment gateway (Stripe, PayPal, Mercado Pago, etc.)
5. Set up menu and products to display for self order
6. Create QR codes for each table or area: Point of Sale → Self Order → QR Codes
7. Print QR codes and place at tables or customer areas
8. Customers scan QR code, view menu, and order
9. Customers select payment method and complete
10. Order automatically sent to POS and production department
Scenario 1: Customer orders at restaurant table
Customer sits at table 5, scans QR code on table. Menu displays on phone, customer selects "Beef Pho", "Spring rolls", and "Iced tea". Adds note "No onions", pays by card.
Order automatically sent to kitchen, staff only needs to bring dishes when ready.
Scenario 2: Order ahead at cafe
Customer on way to cafe, scans QR code from poster or website. Orders "Cappuccino size L" and "Croissant", pays online.
When arriving at cafe, drink is ready, customer picks up and goes without waiting.
Scenario 3: Busy food court
Customer arrives at food court, scans QR code at counter. Selects dishes from multiple stalls: "Pho" from stall A, "Milk tea" from stall B. Pays once for everything.
Each stall receives separate order, customer receives number and waits for call.
Scenario 4: Hotel room service
Guest in room 302 scans QR code in room. Orders "Western breakfast", selects delivery time "7:00 AM", charges to room bill.
Kitchen receives order, prepares and delivers on time. No need to call to order.
Scenario 5: International customer
Foreign customer scans QR code, selects language "English". Menu displays in English with food images. Easy to order without communication.
Pays with international card, no need for local cash.
Important Terminology
Key points
• Self Order - Customers order themselves without staff
• QR Code Menu - Digital menu accessed via QR code
• Online Payment - Online payment via payment gateway
• Payment Gateway - Payment gateway like Stripe, PayPal
• Table Management - Manage tables and assign orders by table
• Order Status - Order status: waiting, preparing, ready
• Contactless - No contact, payment and ordering without direct interaction
Tips for Effective Use
Key points
• Design attractive menu - Use high-quality images, clear descriptions
• Optimize for mobile - Ensure menu is easy to view and navigate on phone
• Place QR codes visibly - Convenient location, sufficient lighting to scan
• Guide customers - Place brief instructions next to QR code
• Test regularly - Check ordering and payment process periodically
• Provide free wifi - Help customers easily access menu
• Monitor feedback - Collect customer opinions to improve
• Backup traditional methods - Still have staff to assist customers unfamiliar with technology
System Requirements
Key points
• Point of Sale module installed
• Payment gateway configured (Stripe, PayPal, etc.)
• Stable internet connection at store
• Products set up with images and descriptions
• Access permission to configure Self Order in Odoo
• QR code printing device (regular printer or specialized printer)
Troubleshooting: Customer cannot scan QR code
Key points
• Check QR code printed clearly, not blurry or wrinkled
• Ensure sufficient lighting for camera to scan
• Guide customer to hold camera 10-15cm from code
• Provide direct link if cannot scan
• Check if QR code expired or disabled
Troubleshooting: Payment failed
Key points
• Check payment gateway configured correctly
• Confirm API keys still valid
• Check internet connection of customer and system
• View error logs for details
• Provide alternative payment method
Troubleshooting: Order not sent to kitchen
Key points
• Check POS session is open
• Confirm connection between self order and POS
• Check Kitchen Display System configured
• View sync logs in Odoo
• Try creating test order to check
Troubleshooting: Menu not displaying correctly
Key points
• Check products have "Available in Self Order" enabled
• Confirm product categories configured
• Clear browser cache and try again
• Check product images uploaded
• View responsive design on multiple devices
Frequently Asked Questions
Key points
• Do customers need to create account? - No, customers can order as guest
• Can order multiple times from same table? - Yes, each scan creates new order or adds to current order
• Does it support bill splitting? - Yes, customers can split bill by person or by item
• How to know order received? - Customer receives confirmation notification right after ordering
• Can cancel order? - Yes, within allowed time before kitchen starts preparing
• Is there service charge? - Depends on configuration, can add service charge or tip
Business Benefits
Key points
• Reduce 40-50% service staff costs
• Increase 30% revenue as customers order more when self-selecting
• Reduce 60% customer wait time
• Increase order accuracy to 95%, reduce errors
• Improve customer experience with fast service
• Collect customer data for analysis and marketing