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POS Self Order Adyen

Integrate Adyen payment into self-service ordering system. Customers pay securely and quickly via cards, e-wallets right after ordering.

POS
Self-Order
Adyen
Payment Gateway
Contactless Payment

Overview

POS Self Order Adyen module combines self-service ordering functionality with Adyen payment gateway, allowing customers to pay online immediately after ordering.

Supports diverse payment methods: credit/debit cards, e-wallets (Momo, ZaloPay, VNPay), Apple Pay, Google Pay, contactless payments.

Key Features

Key points

  • • Integrated payment - Customers order and pay on same interface

  • • Multiple payment methods - International cards, local cards, e-wallets, QR code

  • • High security - PCI DSS compliant, end-to-end encryption, 3D Secure

  • • Contactless payment - NFC, Apple Pay, Google Pay for fast payment

  • • Real-time transaction processing - Instant payment confirmation, order to kitchen immediately

  • • Automatic refunds - Cancel orders or refund easily via Adyen

  • • Transaction reports - Track revenue, successful/failed transactions, payment fees

  • • Multi-currency support - Pay in VND, USD, EUR and other currencies

  • • Save card information - Customers save cards for faster payment next time (tokenization)

Target Users

Key points

  • • Fine dining restaurants - Contactless payment, professional, high security

  • • Coffee chains - Fast payment, reduce queues, increase transaction volume

  • • Food courts - Multiple stalls, centralized payment via Adyen

  • • Hotels - Room service with automatic payment to room bill

  • • Airports - Dining areas for international customers, multi-currency support

  • • Bars and clubs - Fast payment, reduce cash handling

How to Use

Steps

  • 1. Register Adyen merchant account and get API credentials

  • 2. Install POS Self Order Adyen module in Odoo

  • 3. Configure Adyen: enter API key, merchant account, environment (test/live)

  • 4. Set up payment methods: select cards, e-wallets, contactless

  • 5. Create QR codes for tables and activate POS Self Order

  • 6. Customers scan QR, view menu, select items, add to cart

  • 7. Customers review order, select "Pay"

  • 8. Choose Adyen payment method (card, wallet, Apple Pay, ...)

  • 9. Enter payment information or tap card/phone (contactless)

  • 10. Adyen processes transaction, returns result in seconds

  • 11. Payment successful: order automatically sent to kitchen, customer receives confirmation

  • 12. Payment failed: display error, allow retry or choose different method

Scenario 1: International card payment

Foreign customer orders via self-order, chooses to pay with Visa. Enters card info, authenticates with 3D Secure.

Adyen processes transaction, automatically converts currency (USD to VND). Payment successful, order to kitchen.

Scenario 2: E-wallet payment

Vietnamese customer chooses to pay via Momo. System redirects to Momo app, customer confirms payment.

Momo processes via Adyen, returns result to POS. Payment successful, customer returns to self-order app sees confirmation.

Scenario 3: Apple Pay payment

Customer using iPhone, selects Apple Pay. Holds phone to payment terminal or authenticates with Face ID on phone.

Transaction completes in 2 seconds, no need to enter card info. Order confirmed immediately.

Scenario 4: Payment failed and retry

Customer enters wrong card info or card has insufficient funds. Adyen returns "Insufficient funds" error.

System displays error message, allows customer to retry with different card or choose another payment method.

Scenario 5: Refund on order cancellation

Customer already paid but wants to cancel order for personal reasons. Staff processes order cancellation in POS.

System automatically sends refund request to Adyen. Money refunded to customer's card/wallet in 3-5 business days.

Important Terminology

Key points

  • • Adyen - Global payment platform supporting multiple methods and currencies

  • • Payment Gateway - Service processing online payment transactions

  • • PCI DSS - International payment card data security standard

  • • 3D Secure - Additional security layer for online card transactions (OTP, biometric authentication)

  • • Tokenization - Store card info as secure token, not storing actual card number

  • • Contactless Payment - NFC payment (tap to pay)

  • • Merchant Account - Business account on Adyen to receive payments

  • • API Key - Authentication code to connect Odoo with Adyen

  • • Refund - Return money to customer when cancelling transaction

  • • Chargeback - Customer disputes transaction with bank, requests refund

Tips for Effective Use

Key points

  • • Test thoroughly before go-live - Use Adyen test environment for complete testing

  • • Enable 3D Secure - Increase security, reduce fraud risk and chargebacks

  • • Support multiple methods - Customers have choices, increase payment success rate

  • • Display fees clearly - If payment fees apply, notify customers in advance

  • • Handle errors gracefully - Error messages easy to understand, guide customers to fix

  • • Monitor success rate - Analyze failed transactions to improve

  • • Train staff - Know how to handle refunds, disputes, payment errors

  • • Secure information - Don't log card information, comply with PCI DSS

System Requirements

Key points

  • • POS module installed and configured

  • • POS Self Order module installed

  • • POS Self Order Adyen module installed

  • • Adyen merchant account activated

  • • API credentials from Adyen (API key, merchant account)

  • • Stable and secure internet connection (HTTPS)

  • • SSL certificate for self-order domain

Troubleshooting: Adyen payment method not displayed

Key points

  • • Check POS Self Order Adyen module is installed and activated

  • • Confirm API credentials configured correctly in Settings

  • • Verify Adyen merchant account is activated

  • • Check Odoo logs for Adyen API connection errors

Troubleshooting: Transaction declined

Key points

  • • Check customer card has sufficient balance and is valid

  • • Confirm card information entered correctly (card number, CVV, expiry date)

  • • Verify bank is not blocking online transactions

  • • Check error code from Adyen for specific reason

Troubleshooting: Payment successful but order not in POS

Key points

  • • Check webhook from Adyen is configured correctly

  • • Confirm connection between Odoo and Adyen API is working

  • • Check transaction logs in Adyen dashboard and Odoo

  • • Resync POS with server to update orders

Troubleshooting: Refund unsuccessful

Key points

  • • Check original transaction is settled (usually after 1-2 days)

  • • Confirm refund amount does not exceed original transaction amount

  • • Verify merchant account has refund permission

  • • Contact Adyen support if error persists

Frequently Asked Questions

Key points

  • • Does Adyen charge transaction fees? - Yes, fees depend on contract with Adyen and payment method

  • • Can I use Adyen test mode? - Yes, configure environment as "test" for testing

  • • Is card information stored? - No, Adyen uses tokenization, Odoo only stores token

  • • How long until money reaches merchant account? - Usually 1-2 business days after transaction settled

  • • Does it support installment payments? - Yes, if Adyen merchant account has this feature activated

  • • How to handle chargebacks? - Monitor in Adyen dashboard, provide proof of valid transaction

Business Benefits

Key points

  • • Increase conversion rate - Multiple payment methods, customers easily complete orders

  • • Reduce payment time - Automatic payment, no cashier needed

  • • High security - PCI DSS compliant, reduce card information leak risk

  • • Expand market - Multi-currency support, attract international customers

  • • Reduce operating costs - Less cash, reduce loss risk and management costs

  • • Detailed transaction data - Analyze payment behavior, optimize experience

  • • Increase credibility - Payment via Adyen (global platform) builds trust