Adyen for Restaurant POS
Accept global card and e-wallet payments at dining tables. Integrate Adyen into Restaurant POS to accept all popular payment methods and enhance customer experience.
Overview
POS Restaurant Adyen module integrates Adyen payment gateway into Odoo Restaurant Point of Sale system, enabling restaurants to accept credit/debit cards, Apple Pay, Google Pay, and global e-wallets at dining tables.
Professional payment solution for fine dining restaurants, hotels, resorts, bars, and international food service establishments.
Key Features
Key points
• Pay at table - Bring payment device to customer table, no need to go to counter
• Multi-payment methods - Chip cards, magnetic stripe, contactless, Apple Pay, Google Pay, Samsung Pay
• International payments - Accept Visa, Mastercard, American Express, UnionPay, JCB
• Flexible bill splitting - Split equally, by item, individual payments
• Electronic tips - Customers can add tips directly on payment device
• Fast processing - Transactions complete in seconds
• High security - PCI DSS compliant, end-to-end encryption
• Refunds - Process refunds directly from POS
• Detailed reports - Track transactions by table, shift, staff
Target Users
Key points
• Fine dining restaurants - Professional payment at table without disturbing guests
• Hotels and resorts - Payment for dining services, room service
• Bars and pubs - Fast payment during peak hours
• Buffet restaurants - Payment when guests leave table
• International restaurant chains - Accept payments from tourists
How to Use
Steps
1. Register Adyen merchant account at adyen.com
2. Complete KYC and activate account
3. Order Adyen payment terminal device
4. Get API credentials and terminal ID from Adyen Customer Area
5. Install POS Restaurant Adyen module: Apps → search "POS Restaurant Adyen" → Install
6. Configure Adyen: Point of Sale → Configuration → Payment Methods
7. Create new Payment Method, select "Adyen" as Payment Terminal
8. Enter API Key, Terminal ID, and configuration details
9. Connect Adyen device to POS via WiFi or Bluetooth
10. Test connection and perform test transaction
11. Open POS session, receive orders and serve customers
12. When customer requests payment, select Payment
13. Choose Adyen method, enter amount
14. Bring Adyen device to customer table
15. Customer swipes/taps card or pays with phone
16. Wait for payment confirmation
17. Print receipt and thank customer
Scenario 1: Pay at table for group
Group of 4 customers dining at restaurant, request payment.
Staff brings Adyen device to table, enters total bill 2,500,000 VND. One customer swipes Visa card, payment successful in 3 seconds. Staff prints receipt and thanks customers.
Scenario 2: Split bill for each person
Group of 3 customers want to pay separately.
Staff splits bill in POS: Customer 1 pays 800,000 VND with Mastercard, Customer 2 pays 900,000 VND with Apple Pay, Customer 3 pays 800,000 VND with cash. Each receives separate receipt.
Scenario 3: International customer pays with foreign card
Tourist from USA dining, wants to pay with American Express card.
Staff selects Adyen payment, customer swipes AmEx card, transaction processed in USD and automatically converted to VND. Customer receives receipt with both currencies.
Scenario 4: Contactless payment with Apple Pay
Customer wants to pay quickly with iPhone.
Staff selects Adyen payment, customer taps iPhone on Adyen device, authenticates with Face ID, payment completes in 2 seconds. No need to swipe card or enter PIN.
Scenario 5: Customer adds tip when paying
Customer satisfied with service, wants to leave tip for staff.
When paying on Adyen device, screen displays tip options: 10%, 15%, 20%, or custom amount. Customer selects 15%, total amount including tip paid together.
Important Terminology
Key points
• Adyen - Global payment platform supporting over 250 payment methods
• Payment Terminal - Mobile payment device, connects to POS via WiFi/Bluetooth
• Contactless Payment - Tap card or phone on device without contact
• Apple Pay - Apple mobile payment service, used on iPhone/Apple Watch
• Google Pay - Google mobile payment service, used on Android phones
• EMV Chip - Security chip on modern credit/debit cards
• PCI DSS - Payment Card Industry Data Security Standard
• Split Payment - Bill splitting, separate payments for each portion
• Tipping - Gratuity for service staff
Tips for Effective Use
Key points
• Fully charge Adyen device before shift to avoid battery drain
• Place device in accessible location near service area
• Train staff on payment processing and bill splitting
• Enable tipping feature to increase staff income
• Check WiFi/Bluetooth connection stable
• Clean device regularly, especially after peak hours
• Prepare backup payment methods when Adyen fails
• Check settlement reports daily to reconcile revenue
• Use test mode to train new staff
System Requirements
Key points
• Adyen merchant account with completed KYC
• Adyen payment terminal (V400m, V240m, or equivalent)
• Valid API credentials and Terminal ID
• Point of Sale and Restaurant modules installed
• Stable WiFi or Bluetooth connection
• Odoo 15.0 or higher (recommended Odoo 17 or 19)
Troubleshooting: Cannot connect Adyen device
Key points
• Check device powered on and has sufficient battery
• Check WiFi/Bluetooth enabled on device
• Ensure POS and Adyen device on same WiFi network
• Restart Adyen device and POS
• Check Terminal ID entered correctly in configuration
• Contact Adyen support to check device status
Troubleshooting: Transaction declined
Key points
• Ask customer to check card limit and balance
• Retry transaction, may be temporary error
• Check card not expired
• Ask customer to use different card or payment method
• Check device internet connection
• View error details on Adyen device screen
Troubleshooting: Contactless payment not working
Key points
• Check contactless feature enabled on device
• Ensure card or phone taps correct sensor position
• Ask customer to hold card/phone close to device for 2-3 seconds
• Try chip or magnetic stripe if contactless fails
• Check contactless transaction limit (usually under 500,000 VND no PIN needed)
Troubleshooting: Bill split incorrect
Key points
• Recheck total amount and number of splits
• Ensure correct items selected for each person when splitting by item
• Use "Split Equally" function for automatic equal split
• Review each payment portion before processing
• Cancel and recreate payment if split wrong
Frequently Asked Questions
Key points
• Does Adyen charge transaction fees? - Yes, usually 1.5-3% depending on card type and service plan. Contact Adyen for details
• How long to receive money? - Usually T+1 to T+3 depending on settlement configuration
• Is there transaction amount limit? - Depends on card type and merchant configuration, usually no limit for chip cards
• How much does Adyen device cost? - From 200-500 USD depending on model, can rent or buy
• Can use multiple devices for one POS? - Yes, each device has separate Terminal ID
• Does Adyen work offline? - Has limited offline mode, but needs internet for full processing
• Can partial refunds be made? - Yes, supports partial or full refunds
Business Benefits
Key points
• Enhance customer experience with pay-at-table
• Accept all popular global payment methods
• Increase revenue from international tourists
• Reduce payment waiting time, increase table turnover
• Increase staff tips with electronic tipping feature
• High security, reduce card fraud risk
• Automatic transaction reconciliation, save accounting work
• Detailed reports help analyze business performance