POS Order Tracking Display
LED/TV screen displaying order numbers being prepared and ready for pickup. Customers self-monitor, no need to ask staff. Increase professionalism and customer experience.
Overview
Order Tracking Display module provides public display screen for customers, helping them track their order status without asking staff.
This solution is popular at fast food restaurants, takeaway cafes, food courts, where customers order at counter and wait for pickup. Screen displays preparing and ready order numbers, helping reduce staff workload and improve customer experience.
Key Features
Key points
• Display order numbers - Large screen shows preparing and ready order numbers
• Real-time updates - Order status automatically updates when kitchen completes
• Status categorization - Different colors for "preparing" (yellow) and "ready" (green)
• Sound notifications - Bell rings when order is ready for pickup
• Multiple order display - Screen can show 10-20 orders simultaneously
• Interface customization - Change colors, fonts, logo to match brand
• Multiple screen support - Place screens at different locations in store
• Integration with POS and Kitchen Display - Auto sync with POS system and kitchen screen
Target Users
Key points
• Fast food restaurants - McDonald's, KFC, Lotteria, Jollibee style
• Takeaway cafes - Starbucks, Highlands Coffee, The Coffee House style
• Food courts - Centralized dining area with multiple stalls
• Bubble tea shops - Gongcha, Tocotoco, Phúc Long style
• Sandwich, pho shops - Busy breakfast eateries
• Convenience stores - With hot food counter
How to Use
Steps
1. Install TV/LED screen where customers can easily see (above counter, opposite wall)
2. Connect screen to computer or tablet running Odoo
3. Access POS → Order Tracking Display → Start
4. Screen automatically displays orders from POS
5. When customer orders, cashier prints receipt with order number
6. Customer watches screen to track their order number
7. When kitchen completes, order number turns green "Ready"
8. Staff calls order number or customer picks up when seeing their number
9. Order automatically disappears from screen after delivery
Scenario 1: Busy cafe morning rush
Customer queues for coffee, receives ticket number 45. Screen shows preparing: 42, 43, 44. Customer sits and waits, sees number 45 turn green, goes to counter for coffee.
Result: No need for staff to call names or answer "where is my order", 70% reduction in customer inquiries.
Scenario 2: Fast food lunch hour
Customer orders fried chicken combo, receives number 128. Screen shows 10 preparing orders and 5 ready orders. Customer sees number 128 appear in yellow, knows order is being prepared. 3 minutes later turns green, customer picks up order.
Result: Customer waits confidently, not worried about forgotten order, increased trust in process.
Scenario 3: Multi-stall food court
Each stall has separate screen displaying their order numbers. Customer orders pho at stall receives P15, bubble tea stall receives T08. Customer watches 2 different screens to know which item is ready first.
Result: No confusion between stalls, customer knows exactly which stall to pick up from.
Scenario 4: Bubble tea shop peak hour
Place 2 screens: 1 at cashier counter, 1 at waiting area. Customer orders and stands in waiting area watching screen. Screen shows 15 preparing orders, customer easily finds their number.
Result: Reduce counter congestion, customers wait in separate area, no crowding.
Scenario 5: Morning sandwich shop
Customer orders sandwich, receives handwritten number. Shop owner uses tablet as tracking screen, manually updates order number when done. Customer watches tablet to know their turn.
Result: Simple solution for small shop, no large screen needed but still effective.
Important Terminology
Key points
• Order Tracking Display - Screen displaying order status for customers
• Order Number - Order sequence number, printed on customer receipt
• Preparing - Order status being prepared, usually yellow color
• Ready - Order status completed, ready for pickup, usually green color
• Queue Management - Managing queue, arranging order sequence
• Customer Display - Screen for customers to view, not cashier screen
• Order Receipt - Order ticket printed for customer, with clear order number
• Auto-refresh - Automatically refresh screen when new order or order completed
Tips for Effective Use
Key points
• Choose large enough screen - Minimum 32 inch for customers to see from distance
• Place screen at high position - Above counter or wall-mounted, avoid obstruction
• Use large and clear font - Customers see from 5-10 meters
• Clear color differentiation - Yellow for preparing, green for ready, red for too long
• Enable sound notification - Soft bell when order ready, not too loud
• Print large order number on receipt - Customer easily remembers and compares with screen
• Place multiple screens if store is large - Ensure all areas can see
• Customize logo and colors - Match your brand
• Check screen regularly - Ensure not frozen or disconnected
• Train staff to update status - Mark "Done" when delivering order to customer
System Requirements
Key points
• POS Order Tracking Display module installed
• TV/LED screen or tablet (minimum 24 inch, recommended 32-43 inch)
• Computer or tablet connecting screen, running web browser
• Stable LAN or WiFi network connection
• POS module installed and configured
• Order receipt printer with sequence number
Troubleshooting: Screen does not display orders
Key points
• Check network connection of screen device
• Refresh order tracking display page
• Ensure POS session is open
• Check order tracking configuration has correct POS
• View error logs in browser console
• Restart screen device if needed
Troubleshooting: Orders do not auto-update status
Key points
• Check if kitchen or cashier marked "Done"
• Ensure stable connection between POS and tracking screen
• Check auto-refresh configuration in settings
• Try manual update to test
• View error logs in Odoo
Troubleshooting: Screen frozen or lagging
Key points
• Reduce number of orders displayed simultaneously in configuration
• Check screen device performance (CPU, RAM)
• Close other unnecessary browser tabs
• Use more powerful device if needed
• Restart device periodically (daily)
Troubleshooting: Customer cannot see their order number
Key points
• Check order number printed on receipt is correct
• Ensure order is confirmed in POS
• Check screen is displaying correct POS
• Increase number of orders displayed simultaneously if too crowded
• Guide customer how to read screen (post instructions)
Frequently Asked Questions
Key points
• How many orders can screen display simultaneously? - Depends on configuration, usually 10-20 orders, can increase if screen is large
• When will order disappear from screen? - After staff marks "Delivered" or after configured time (e.g. 2 minutes)
• Can customize colors? - Yes, in order tracking display configuration
• Can turn off sound? - Yes, in settings or mute device sound
• Does screen need Odoo login? - Yes, need to login with account having POS access
• Can use tablet instead of TV screen? - Yes, but smaller screen, suitable for small shop
• Can customize order number format? - Yes, example: A001, B002, or just numbers 1, 2, 3
• Can display item names? - Depends on configuration, can display order number + brief item name
Business Benefits
Key points
• 70% reduction in "where is my order" inquiries from customers
• Increase professionalism and modernity of store
• Improve customer experience - autonomy, transparency
• Reduce staff workload - no need to answer continuously
• Speed up service - customers pick up order when seeing their number
• Reduce confusion and disputes - customers see clear order status
• Increase customer trust - transparent process, not worried about being forgotten
• Easy to scale - add screens when opening new branches